Face ID Not Working [Fixed. Please see the approved answer for details.]

Hi @karlitos5:

I'm sorry to hear you're also experiencing this issue on your iOS device. We've received your email and someone will be back in touch as soon as possible to help you further :)

I'm also have the same problem. Face ID authentication has completely stopped working on iPhone 14 Pro running iOS 16.0.1, I get the message to enter account password to use Face ID then the next time I go to use 1Password I see the Face ID animation and a checkmark showing it was successful, but before the animation is over 1Password already has a message that says "That didn't work. Check your password and try again" resetting Face ID, toggling autofill off/on, deleting and re-installing 1Password, nothing fixes the 1Password Face ID authentication, it's stuck. Meanwhile Face ID works fine for everything else. It's concerning that this issue has been going on for over a month in this thread and 1Password are still "investigating".

I'm another one having the same issue. Reset All Settings on my iPhone running ios16. Before that 1Password 8 was working fine with Face ID. Now, like with others, it acts like it is working and gives the tick but then it makes me put in the password. Deleting and reinstalling the app doesn't fix.

My problem is similar to yours except Face ID authentication has completely stopped working on iPhone 14 Pro running iOS 16.0.1, I get the message to enter account password to use Face ID then the next time I go to use 1Password I see the Face ID animation and a checkmark showing it was successful, but before the animation is over 1Password already has a message that says "That didn't work. Check your password and try again" resetting Face ID, toggling autofill off/on, deleting and re-installing 1Password, nothing fixes the 1Password Face ID authentication, it's stuck. Meanwhile Face ID works fine for everything else.

Hi Jack_P_1P is there any update ?

Hello another one that happens to you and send the diagnosis with the mail, but not received the support id I hope soon it is solved greeting sorry for my English is translated thanks

Hello the same thing happens to me exactly the same I will do the diagnosis and send also to help me. Thank you

Hi @outrider

It would be helpful if we could see what's happening behind the scenes in 1Password, so I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133846/face-id#latest
• Your forum username: outrider

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

— Grey

Hi!
After upgrading to iOS 16 Face ID does not work for the 1Password app. Every time it requires the master password to be entered, claiming that the first time the password must be entered to start using Face ID.

I have tried to restart and remove Face ID but nothing resolves this problem.

Please assist

@Jack.P_1P, the solution that you describe will require those following it to sign again into every app that uses logins.

It would be interesting to know whether the problem is fixed when restoring from a local backup, which would preserve the logins.

It should also be pointed out that 1P8 is the only app I know of suffering from this problem.