Face ID Not Working [Fixed. Please see the approved answer for details.]

What’s worrisome is that they’re still asking anyone who makes a new post about this issue to send in a diagnostics report. This tells me that they still have absolutely no idea what’s causing this.

I had to reset my FaceID, and now I'm also facing this issue. No matter what I do, 1Password v8 does not accept FaceID. Its been a few weeks since this issue was reported, and no fix is in sight.

Hello 1P_Dave,

Thank you for your response. Here is the Support ID number: #GQE-15221-222

Thanks again.

Appreciate the update - thanks

Hello @iamaydo! 👋

I'm sorry to hear that Face ID isn't working with 1Password on your iPhone. I've split your ticket away from the other thread since it sounds like you're experiencing a slightly different issue that our developers are currently investigating. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133901/face-id-not-working
• Your forum username: iamaydo
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ref: dev/core/core#15937

@zacharye

Thank you for following up. Our developers are still investigating the issue and I don't have a public-facing update to share at the moment. The team is aware that this is a disruptive issue and hopefully we'll have a fix to share in a future update to 1Password 8 for iOS. I appreciate your patience and I want to apologize for the inconvenience that this has caused everyone affected.

In the meantime, my colleague Jack has a posted a workaround however it should only be attempted by technically savvy users who are comfortable with factory resetting their iPhone and restoring from an iCloud backup (since data loss is possible): https://1password.community/discussion/comment/657234/#Comment_657234

-Dave

Wow, for real 1Password are you expecting for us to do a factory restore to fix this Face ID issue? I know you said that this is just one of the options to fix this now, but I think it’s crazy to even suggest that.

I’ve been having this issue on my iPad Pro ever since moved to 1Password 8. Obviously, iPadOS 16 is still not out, so I’m not even able to check if it would fix this. In any case, as others pointed above, you app is the only one having issues with Face ID, and it’s probably the most important one to have it running considering the implications of having to type a Master Password every time. 1Password is not usable in this state

hey @jac.pd_1p, just checking in to see if there are any updates. Is this something they're working on fixing? Low priority?

Thanks

(EDIT: I guess it's impossible to @ you here, so hopefully you see this...)

Hello jac.pd_1p thank you for answering at the moment not and I could make it work in password 8 I had to go down to password 7 and that works perfect, I will be aware of the greetings emails