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Failing to connect to server at through authenticating company proxy
This has been the case since 8 beta but today I decided to do something about it. Hopefully you can use me to troubleshoot the proxy connection issue which seems several users are experiencing too.
Basically, from home if I do not connect to my work VPN and use the corporate proxy to go to the internet, 1password app connects and syncs perfectly. As soon as I connect to my work VPN and the proxy is in force 1password will fail connecting and the red strike-through cloud icon appears in the menu. Reconnection fails the same way.
I have tried the following Wifi Proxy Settings:
* Automatic Proxy Configuration with a pac file and
* Web Proxy with the corp proxy directly specified with credentials
* Web Proxy with the corp proxy directly specified without my credentials.
All results in loss of connectivity.
In the log whatever my wifi proxy settings (pac, proxy w/o creds, proxy w/ creds) the error is the same (even with full machine reboot in between changes)
```
ERROR 2023-01-20T00:32:07.314 tokio-runtime-worker(ThreadId(1)) [1P:foundation/op-proxy/src/lib.rs:255] proxy test network connection failed: error sending request for url (
INFO 2023-01-20T00:32:07.314 tokio-runtime-worker(ThreadId(1)) [1P:foundation/op-proxy/src/apple.rs:348] skipping proxy returned by PAC since we couldn't connect to it: Network(Network(error sending request for url (
```
Since the url is redacted we can't make sure it is the right proxy config. However since it is the same error even when a PAC is not involved we can assume it is not related to the auto config but to the connectivity to the proxy itself. The TLS handshake EOF error log entry supports that hypothesis.
Let me know what I can do to help.
Thanks in advance!
Jacques
1Password Version: 8.9.13
Extension Version: 2.5.2
OS Version: 12.6.2
Browser:_ Chrome 109.0.5414.87
17 Replies
- 1P_Tommy
Moderator
@jacmorel
Did you receive a support id? I did not find a submission associated with the email used here in the community. Please do not share the address with me if something different was used. Provide the support id to protect your privacy.
1P_Dave Sorry it took so long but I just sent you the requested email. Looking forward to connecting and solving this!
- 1P_Dave
@jacmorel
Can you try to send another email with a link to this forum thread and with no attachments to
support+forum@1password.comOnce I receive an email from you I can send you a secure upload link to send in your diagnostics report.
-Dave
I have sent the info to mailto:support+forum@1password.com 6 days ago but I have not received a response yet. I tested sending the same email with the attachments to my personal and did not receive it. If I don't have the attachment is goes through. So our mail proxy is blocking the email. My work computer is also pretty much locked down i.e. can't copy files to external drive and most of the popular cloud drive are blocked by the proxy. What can you expect from a financial institution... such is my life ;-)
So is there any other way for me to share my diagnostics?
Or is there something in the diagnostics you want me to look at.
Alternatively I would gladly jump in a zoom and participate into a debugging session.-Jacques
- 1P_Dave
Hello @jacmorel! 👋
I'm sorry that 1Password for Mac isn't connecting through your corporate proxy. There are few different proxy issues that our developers are investigating. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/137110/failing-to-connect-to-server-at-through-authenticating-company-proxy
- Your forum username:
jacmorel - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
