Forum Discussion

Jeds's avatar
Jeds
New Member
6 hours ago

Family Subscription Count Exceeded

Hi, Did anyone have this problem? Any fixes or how to get Support to get interested and fix this for me? I have a family subscription allowing up to 5 Logins. Originally I setup 4 accounts and t...
1password.com
family
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
3 hours ago

Hi Jeds​, welcome to the Community!

As looking into this will likely require discussing private information, I'd like to ask you to email in to support@1password.com with a link to this thread, and your forum username. Our support team will be happy to help you get this sorted.

Once you've emailed in, you'll receive a reply with a Support ID number. Please post that number here so we can connect the dots. Thanks!

Jeds's avatar
Jeds
New Member
2 hours ago

Thanks a ton for your interest and guidance.

Have a ticket raised: 636467 

Would be grateful if you're able to get someone from support to assist.
Cheers 

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    22 minutes ago

    Hi Jeds​, thanks for letting me know! I've flagged your ticket with the team, and one of my colleagues will send you a reply via email as soon as possible.