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Anonymous's avatar
Anonymous
4 years ago

Fingerprint Unlock in Chrome doesn't work anymore

Hey,

I'm using a company license and the https://chrome.google.com/webstore/detail/1password-%E2%80%93-password-mana/aeblfdkhhhdcdjpifhhbdiojplfjncoa on a MacBook together with Brave as Browser (basically Chrome). I noticed the following issues recently (since about a week):

  • When I unlock the Mac App, the Browser Extension is still locked
  • When I want to unlock the Browser extension, it always asks for my password. This is annoying since it is very long and I prefer to use my fingerprint.
  • The little hint that appears on input fields now does nothing when clicked. It forces you to use the keyboard shortcut. Why?? Why not just open the extension when I click on the icon?
  • The Mac App keeps suggesting that I download the extension, even though I have it installed

The same thing happens in Chrome. I think an update broke something because everything worked very smoothly before. I also tried uninstalling and re-installing the browser extension.

A fix is highly appreciated since this is very annoying.

Thanks

1Password Version: 1Password 7 Version 7.9.3 (70903004) Mac App Store
Extension Version: 2.3.0
OS Version: macOS 12.2.1 (21D62)

browser extension

49 Replies

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Great, the update fixed the problem.

  • Anonymous's avatar
    Anonymous
    3 years ago

    Thanks for the help MikeT! Been a very happy user of 1Password for the past 9 years :)

  • MikeT's avatar
    MikeT
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi folks,

    Please check for an update, we've just shipped 1Password 8.9.15 update for MacOS, which should fix this issue for you. Let us know if it does not work for you.

  • Anonymous's avatar
    Anonymous
    3 years ago

    @duffpop submit a support ticket linking them to this thread and complaining about the issue, maybe that will get it fixed faster :)

  • Anonymous's avatar
    Anonymous
    3 years ago

    @LukeTowers you're a saint! It fixed the issue; hopefully 1Password patches this ASAP.

  • Anonymous's avatar
    Anonymous
    3 years ago

    @LukeTowers Thank you very much! This problem just popped up for me in the past couple of days on both of my Macs and the help articles were not solving it.

  • Anonymous's avatar
    Anonymous
    3 years ago

    Submit a support ticket and provide a link to this thread asking them to fix it in an official update. I haven't restarted 1password or my browser (Chrome) yet, so I don't know if that's just a Brave thing or not, but in my daily workflow I very rarely if ever fully quit either 1Password or Chrome so it's unlikely to bug me enough to contact support if I have to reapply the fix every (rare) time I restart Chrome and / or 1Password.

  • Anonymous's avatar
    Anonymous
    3 years ago

    Thanks for the above solution changing the 'path' property. Frustratingly for me (latest macOS, Brave browser), the file seems to revert to 'MacOS/MacOS' after saving and restarting the browser and 1Password... any advice?