Fingerprint Unlock in Chrome doesn't work anymore

Hey @aragorn! 🙂

Thanks for sharing your experience as well. I'm sorry to hear you've bumped into this issue. I can see you've started a conversation with our support staff, and we'll continue the conversation there.

We appreciate your patience and support!

Same annoying problem here, with:
- 1Password for Mac 8.9.8 (80908009)
- Google Chrome Version 107.0.5304.110 (Offizieller Build) (arm64)
- Chrome Extension: 2.4.1

I already send an email to => mailto:support+forum@1password.com

It seems the problem evolves from here:


09:21:09.015 background.js:2 Desktop app port disconnected. Error: Specified native messaging host not found.
09:21:09.015 background.js:2 💫 Looking for desktop app com.1password.1password7
09:21:09.015 background.js:2 📤 Sending <NmRequestAccounts> message to native core <4141679257>
09:21:09.015 background.js:2 Desktop app port disconnected. Error: Specified native messaging host not found.


Maybe com.1password.1password7 needs to be com.1password.1password8?

Hey @oleberlin, sorry to hear that the issue came back. Could you try following https://1password.community/discussion/comment/633512/#Comment_633512?

If the issues continue, then I'd like you to send over the following so we can investigate things further:

The extension console log: https://support.1password.com/cs/extension-console-log/
A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com. With your email please include:

A link to this thread: https://1password.community/discussion/128098/fingerprint-unlock-in-chrome-doesnt-work-anymore#latest
Your forum username: oleberlin

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

The same issue came back for me. Restart does solve it but it would be nicer if this wasn't necessary.

dozy

Sorry to hear about the initial blip, after migrating from 1Password 7. We're glad to hear the restart managed to get things back in working order for you. Don't hesitate to reach back out if you encounter any other issues, we'll be here to help!

I have exactly the same problem on my Macbook Pro. The master password is always requested for unlocking 1Password via the Chrome extension. Touch ID is never given as an option.
I'm using 1Password 8 (v8.7.0) and the Chrome extension v2.3.3.
Having migrated from 1Password 7 standalone vault just yesterday, this comes as a surprise and it is a major drawback in the user experience.

EDIT: I've restarted my Mac and now it's working

Thanks! 🙂

Hi @Agata! Thanks for reaching out here 🙂

I'm sorry to hear you're running into the same issue. I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:

• https://support.1password.com/diagnostics/
• https://support.1password.com/cs/extension-console-log/

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/128098/fingerprint-unlock-in-chrome-doesnt-work-anymore#latest
* Your forum username: Agata
* You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.

Thanks very much!

Hi, I have the same problem. I restarted Chrome and reinstalled 1password extension but It didn't help :(

@kenzo Thanks for following up here. I'm sorry the issue is persisting once again. At this point, we'd need to see the full console log and diagnostics report to work out what may be causing issues. Were you able to follow @Joy_1P's instructions to get a report into our Support? We'd be glad to dig deeper and get to the bottom of this once you're able to do so. Thanks!