Forum Discussion
Firefox add-on can't fill
I've noticed a problem with the Firefox add-on (version 8.10.76.34). I'm using Firefox 138.0.1 on macOS Ventura.
The problem is that it can't fill. That is, it does pop-up a prompt to fill a password, but...
- Clickin on the pop-up prompt does nothing; it doesn't even register the click
- Alt-return doesn't fill
- Selecting Autofill from the mini 1Password doesn't fill
This used to work...
Hello mschmitt! 👋
I'm sorry that you're running into issues when filling login credentials in Firefox. I can't reproduce the same issue using the same versions of both Firefox and 1Password can you try the following:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser.
If that doesn't work then are you using any other extensions aside from 1Password? If you turn those extensions off then do you still see the same issue? And does the issue occur on all websites that you try? Or just some?-Dave
7 Replies
- 1P_Dave
Moderator
Hello mschmitt! 👋
I'm sorry that you're running into issues when filling login credentials in Firefox. I can't reproduce the same issue using the same versions of both Firefox and 1Password can you try the following:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser.
If that doesn't work then are you using any other extensions aside from 1Password? If you turn those extensions off then do you still see the same issue? And does the issue occur on all websites that you try? Or just some?-Dave
