Forum Discussion

Former Member

4 years ago

Firefox extension has significant lag intermittently when vault locked

Using Firefox Developer Edition 92.0b9 (64-bit)

When the extension is locked and I press cmd+. I often find a loading spinner that lasts on average 5 seconds. This is significantly slower than I have ever experienced before.

I can replicate the loading behavior by cycling through cmd+. and esc. The loading lag does not happen every time but happens reliably every other time.

1Password Version: 8.2.2-6.BETA
Extension Version: 2.1.0
OS Version: MacOS 11.5.2

betas

1 Reply

1P_Ben
1Password Team
4 years ago
Hey @kmuncie

I'm sorry to hear about the lag. 😞 The next time this happens could you please send us the logs from the extension? Hopefully that'll give us some insight into what is going on 'behind the scenes' that is holding things up. Instructions can be found here:

Save a console log for 1Password in your browser

Please email the log to support+forum@1password.com and include a link to this thread (https://1password.community/discussion/123158/) with your message. When you email in you should get a support ID back from BitBot, which you can post here. That'll help us 'connect the dots.'

Thanks!

Ben

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Using Firefox Developer Edition 92.0b9 (64-bit)

\n\n

When the extension is locked and I press cmd+. I often find a loading spinner that lasts on average 5 seconds. This is significantly slower than I have ever experienced before.

\n\n

I can replicate the loading behavior by cycling through cmd+. and esc. The loading lag does not happen every time but happens reliably every other time.

\n\n

1Password Version: 8.2.2-6.BETA
\nExtension Version: 2.1.0
\nOS Version: MacOS 11.5.2

","body@stringLength":"577","rawBody":"

Using Firefox Developer Edition 92.0b9 (64-bit)

\n\n

When the extension is locked and I press cmd+. I often find a loading spinner that lasts on average 5 seconds. This is significantly slower than I have ever experienced before.

\n\n

I can replicate the loading behavior by cycling through cmd+. and esc. The loading lag does not happen every time but happens reliably every other time.

\n\n

1Password Version: 8.2.2-6.BETA
\nExtension Version: 2.1.0
\nOS Version: MacOS 11.5.2

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Firefox extension has significant lag intermittently when vault locked","moderationData":{"__ref":"ModerationData:moderation_data:129508"},"body":"

Hey @kmuncie

\n\n

I'm sorry to hear about the lag. 😞 The next time this happens could you please send us the logs from the extension? Hopefully that'll give us some insight into what is going on 'behind the scenes' that is holding things up. Instructions can be found here:

\n\n

Save a console log for 1Password in your browser

\n\n

Please email the log to support+forum@1password.com and include a link to this thread (https://1password.community/discussion/123158/) with your message. When you email in you should get a support ID back from BitBot, which you can post here. That'll help us 'connect the dots.'

\n\n

Thanks!

\n\n

Ben

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