When first logging into 1password, if the main window is opened because I clicked "Open 1password" in the browser, the three dots in the corner are focused, instead of the password box, so I will oft...
This definitely isn't what we want you to be experiencing when trying to unlock 1Password! To investigate as to what could be causing the focus shifting, how are you launching 1Password? From the Start menu, from the taskbar, from a desktop shortcut? Let me know, and I'll be able to dig in a bit further with you.
Jack
Former Member
4 years ago
Hey @JCB do you use 1Password with a standalone license? If so, that welcome screen should provide an option for you to enter your license so that you are not asked to subscribe to a membership.
That said, if you're still having trouble, I'd like you to send over a diagnostics report so we can take a closer look at what may be going on:
https://support.1password.com/diagnostics/?mac
Attach the diagnostics to an email message addressed to mailto:support+forum@1password.com. With your email please include:
A link to this thread: https://1password.community/discussion/127860/1password-not-working-since-macos-reinstall#latest
Your forum username: JCB
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
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password field on startup","id":"message:132527","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:132527","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:132527"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:132527"},"body@stripHtml({\"truncateLength\":200})":" When first logging into 1password, if the main window is opened because I clicked \"Open 1password\" in the browser, the three dots in the corner are focused, instead of the password box, so I will oft...","body@stringLength":"841","rawBody":"
When first logging into 1password, if the main window is opened because I clicked \"Open 1password\" in the browser, the three dots in the corner are focused, instead of the password box, so I will often type half my password before realizing that it's not going into the input box. It would be nice if the password field was focused instead
\n\n
\n\n\n\n
1Password Version: 8.4.1 \nExtension Version: Not Provided \nOS Version: Not Provided
When first logging into 1password, if the main window is opened because I clicked \"Open 1password\" in the browser, the three dots in the corner are focused, instead of the password box, so I will often type half my password before realizing that it's not going into the input box. It would be nice if the password field was focused instead
\n\n
\n\n\n\n
1Password Version: 8.4.1 \nExtension Version: Not Provided \nOS Version: Not Provided
","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:132527":{"__typename":"Conversation","id":"conversation:132527","solved":false,"topic":{"__ref":"ForumTopicMessage:message:132527"},"lastPostingActivityTime":"2022-01-05T08:25:13.000-08:00","lastPostTime":"2022-01-05T08:25:13.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:132527":{"__typename":"ModerationData","id":"moderation_data:132527","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzI1MjctMTE1MzlpMTRENThBNEQ5NkNBODk4QQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzI1MjctMTE1MzlpMTRENThBNEQ5NkNBODk4QQ?revision=1","title":"cmjzlss1ar3z.png","associationType":"BODY","width":715,"height":431,"altText":null},"Revision:revision:132527_1":{"__typename":"Revision","id":"revision:132527_1","lastEditTime":"2021-12-27T08:30:33.000-08:00"},"ForumReplyMessage:message:132528":{"__typename":"ForumReplyMessage","id":"message:132528","conversation":{"__ref":"Conversation:conversation:132527"},"author":{"__ref":"User:user:7975"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:132527/message:132528","revisionNum":1,"uid":132528,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Focus password field on startup","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:132528"},"parent":{"__ref":"ForumTopicMessage:message:132527"},"body":"
Hi @burn123:
\n\n
This definitely isn't what we want you to be experiencing when trying to unlock 1Password! To investigate as to what could be causing the focus shifting, how are you launching 1Password? From the Start menu, from the taskbar, from a desktop shortcut? Let me know, and I'll be able to dig in a bit further with you.
\n\n
Jack
","body@stringLength":"355","rawBody":"
Hi @burn123:
\n\n
This definitely isn't what we want you to be experiencing when trying to unlock 1Password! To investigate as to what could be causing the focus shifting, how are you launching 1Password? From the Start menu, from the taskbar, from a desktop shortcut? Let me know, and I'll be able to dig in a bit further with you.
\n\n
Jack
\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-01-04T15:48:56.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132528_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:theme:customTheme1-1749758830405":{"__typename":"CachedAsset","id":"theme:customTheme1-1749758830405","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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How 1Password resolve edit conflict without sending unencrypted data to server?","moderationData":{"__ref":"ModerationData:moderation_data:157626"},"body":"
I asked my colleague ScottS1P about your questions to try and get a more detailed answer for you! Here's what he told me:
\n
Every item in 1Password is versioned, and each version triggers an automatic sync to every connected device (offline devices also sync on unlock). Typically this means that conflicts are rare, but if there is a problem, it is resolved locally on the device with the conflict by keeping both the local and remote changes.
Consider this hypothetical login item:
\n
\n
Title: Test item Username: hello_world Password: 1234 website: example.com
\n
\n
Two users have access to edit items in the vault with this item, and while offline, both make edits.
User 1:
\n
\n
Title: Test item Username: hello_world Password: 12345 website: example.com
\n
\n
User 2:
\n
\n
Title: Test item Username: hello_world Password: abcdef website: example.com
\n
\n
The first change would apply normally when they next unlock and sync with 1Password. When the next user unlocks while online and becomes aware of the change, their device will change the item to persist both sets of changes. This is then synced to the server so everyone has all of the info.
After this, a user will have to notice the change, confirm which is correct, and edit the item to remove any extraneous or incorrect info. All of these revisions would be captured in the item and password history, so no data is lost.
Everything is encrypted before syncing to the server, and decrypted locally when syncing back down to a device, so it's easier to reason about how we handle the conflicts by thinking about the plain text on the device, but all of the end-to-end, zero-knowledge encryption is still happening in the background like always.
\n
I hope this is helpful!
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1Password Team
