Forum Discussion

Former Member's avatar
Former Member
4 years ago

Frequent new sign-in emails

About once a week, I'm receiving an email saying that there has been a new sign-in on my account when I haven't logged onto the web site version in several weeks. It seems like this started happenin...
macos
Alvin_L_1P's avatar
Alvin_L_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @jjabbytaylor 👋

I'm sorry that you're receiving multiple email notifications regarding a new sign-in on your account. At the moment the emails are being caused by a bug with the new 1Password for Safari extension for iOS. The bug is affecting a small number of users and our developers are investigating. I know how frustrating this issue is and hopefully our developers can find a fix soon. I apologize for the inconvenience.

Since we don't have a fix for the issue at the moment, as a temporarily workaround, you can disable 1Password for Safari to make the email notifications stop. Here are the steps:

  1. Open the Settings app on your iOS device.
  2. Scroll down and tap on Safari.
  3. Tap on Extensions.
  4. Tap on 1Password.
  5. Turn off 1Password for Safari.

You can still use iOS Password AutoFill to fill your logins in Safari and other apps: Use 1Password to fill and save in apps on your iPhone and iPad

Thank you for reporting the bug, and please let me know if you have any questions. :)

ref: dev/core/core#10342