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Anonymous's avatar
Anonymous
4 years ago

Graphical Errors on Windows version

Very recently 1Password has started showing graphical errors on the fields on the display. Just updated to 7.7.810 and it's the same. It looks like the entries are zoomed in a long way. Moving the mouse over the field returns it to normal but this seems to be a toggle effect corrupting other fields. Always on the right (details) but also on other windows (settings etc.). I have dual monitors and it occurs on both (and have latest display drivers).

Not critical but very annoying.

Example image attached.

I also run this on my MacBook and it has no issues.!

1Password Version: 7.7.810
Extension Version: 4.7.5.90
OS Version: Windows 10 Pro
Sync Type: iCloud

windows

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  • myrhillion's avatar
    myrhillion
    New Contributor
    4 years ago

    Just wanted to indicate I came here looking to see if this is happening to other people, which it appears I'm not alone. I'm having many graphical anomalies in 1password on windows 10. I'm on 7.7.810, running windows 10, 10.0.19043.

    Please let me know if I need to submit individual ticket as above or if this is being worked as a group/community type ticket.

    Thanks!

    Myrhillion

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @akoneko47 , we're still in the process of working on this one. Are you still currently experiencing this issue (that is, has it been persistent for you?).

    ref: SMI-19397-229

  • Anonymous's avatar
    Anonymous
    4 years ago

    I confirm, I ran into the same problem.

    Edition: Windows 10 Pro
    Version: 21H1
    OS build: 19043.1110
    1password: 7.7.810

    Any update?

  • Dayton_ag's avatar
    Dayton_ag
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey there @spadger1066, thanks so much for writing in - something definitely seems to be off there. To get things back up and running, let's continue this conversation over email so we can dig in further. Could you send me an email at support+windows@1password.com? Please include a diagnostics report in your email: https://support.1password.com/diagnostics/

    After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end.

    Thanks, I'm looking forward to getting this sorted for you! :smile:

    Note: I adjusted your thread title slightly to indicate that this issue pertains to how 1Password is being displayed, but is not a corruption of the actual user data.