Having trouble upgrading to 1P8. Seems to default back to earlier version (?). Won't autofill.

@davsegal

Thank you for posting the Support ID! One of my colleagues will take a look and send you a reply as soon as possible. To prevent duplication of effort I'm closing this thread. 🙂

-Dave

Support ID number [#UDL-71936-818]

@davsegal

Thank you for the reply. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Please follow the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/136968/having-trouble-upgrading-to-1p8-seems-to-default-back-to-earlier-version-wont-autofill
• Your forum username: davsegal
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thanks for the response. I only received one message in the 10 or so times I tried to upload 1P8. Said to pull 1P7 to trash and try again. That didn't work either. Rest of the time I receive no message, but when I open 1P7 there's been a prompt to upgrade to 1P8. Screen shot doesn't have any info.

Hello @davsegal! 👋

I'm sorry that you're having trouble upgrading to 1Password 8. Can you try the instructions in our upgrade guide here: Upgrade to 1Password 8 for Mac

If that doesn't work then can you post a screenshot of the message that you're seeing? Make sure that nothing sensitive is visible in the screenshot.

-Dave