Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Having trouble upgrading to 1P8. Seems to default back to earlier version (?). Won't autofill.
It seems I have two versions. 1P7 and an earlier version. Prompt to upgrade to 1P8 brings message that process can't be finished until 1P7 is moved to trash. 1P works, just not able to upgrade.
...
1P_Dave
Moderator
Moderator@davsegal
Thank you for the reply. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Please follow the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/136968/having-trouble-upgrading-to-1p8-seems-to-default-back-to-earlier-version-wont-autofill
- Your forum username:
davsegal - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
