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Forum Discussion
hungry_1
3 days agoNew Member
Help recovering my suspended family account
Hi everyone, I recently discovered that my account on a Family plan was suspended. I need to recover access to my saved passwords and ideally move to an individual plan. Unfortunately, I cannot...
1P_Timothy
Community Manager
14 hours agoHi hungry_1, thanks for writing in. I'm sorry to hear about the trouble with the suspended account.
Only a family organizer can restore a suspended account in 1Password Families. If you're not a family organizer the only option would be to have another family organizer restore the account. As you mentioned you're in contact with our support team via email, I would recommend continuing the conversation there if you have questions about any specifics.
I understand how difficult to navigate a situation like this can be, and I'm sorry I couldn't be of more help here. If there's anything else we can help with, please feel free to contact the team.