How can I unlock everything at once and with Touch ID?

@chmars2022

That's fantastic! I'm happy to hear that my colleague Paul was able to help you resolve the issue. 😊

*Issue solved!
*
Paul from your support team was kind enough to point me to the https://support.1password.com/could-not-connect/ guide, i.e., the issue was a missing native messaging folder. Good to know for the future!

The response time, here in the forum and from your support team, was great too. Some users might complain that 1Password is expensive, but in a situation like that, it is helpful that you can afford this kind of support level.

Thanks so much @chmars2022 ! Someone from the Support Team will be in contact with you as soon as possible.

ref: LKT-35472-721

[#LKT-35472-721]

👍

Thanks, I appreciate it!

@chmars2022

Also, check within 1Password in the browsers settings and make sure Integrate with the 1Password app is enabled. Please reach out to us and we will help with those vaults before data gets saved incorrectly to one and not the other. Down the road this could lead to extra work to resolve the situation. Better to catch it now.

@chmars2022

If your device supports the feature and you are using the needed pieces, yes, it should work. Those additional details will help us determine all of that.

An obvious differences is that in Safari, all vaults (local and in the cloud) are visible

Sounds as if you are using a standalone vault and a membership. The extension in Safari would support this configuration. 1Password in the browser does not support this configuration. * See below

while in Chrome, only the vaults in the cloud are visible.

Sounds as if you are using 1Password in the browser. This is (extension) a membership vaults only extension.

Since unlocking the local app is based on the local vault.

Again this is because of the standalone vault. We suggest moving all of your data into your membership and removing the standalone vault (Primary). Once this is complete you'll unlock using the password you set for 1Password.com.

Please reach out to my colleagues and we'll help walk you through the process.

OK, I will provide further information. Could you please confirm that Touch ID is supposed to work with 1Password in Chrome?

Hey @chmars2022:

We'll need to take a closer look at how 1Password is currently set up on your Mac. Can you send us a diagnostics report from your device?

• Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

• A link to this thread: https://1password.community/discussion/128682/how-can-i-unlock-everything-at-once-and-with-touch-id#latest
• Your forum username: chmars2022

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!