Forum Discussion

nimvio's avatar
nimvio
Super Contributor
3 years ago

How Do I Fix The “Press The 1Password Icon In Your Browser’s Toolbar To Unlock”?

It happened recently, so currently I must manually go to the 1Password extension in the Safari browser to get it to unlock, such as to fill a login with the extension. The problem is that it keeps sa...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

nimvio

Thank you for the clarification. It sounds like 1Password for Safari is having trouble authenticating. Please try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari.

Does this resolve the issue or do you see the same message? I look forward to hearing from you.

-Dave