Forum Discussion

chris-tx's avatar
chris-tx
New Contributor
5 months ago

How do I stop 1Password asking to autofill or save passwords after logging in?

Workflow example A:

  1. I login to Amazon Prime Video using 1Password.
  2. I click on a video to launch that is PIN-Protected due to content rating
  3. 1Password wants to save my PIN as a login

 

Workflow example B:

  1. I login to a cloud management platform for IT devices using 1Password
  2. After login I launch a web-based remote terminal service that gives me a remote terminal (like Windows Command Prompt or Linux/Mac Terminal)
  3. As soon as I click in the terminal service to type, 1Password prompts me to select a set of login credentials

 

These are two examples. I can swap out Amazon for Disney or Hulu or Netflix. I can swap out the website in example B for any number of others that do the same.

This behavior seems recent to me. I want 1Password to prompt me for actual username/password fields on these sites. I do not want it to prompt me for other things. How do I make this stop?

This happens on Chrome and Firefox extensions on MacOS 15 and Windows 10.

browser extension
macos
windows

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello chris-tx​! 👋

    I'm sorry that 1Password is offering to save logins, or suggesting existing logins in the wrong place. Try right-clicking on the page in question and then selecting 1Password - Password Manager > Hide on this page. 

    Our team can also improve filling on the specific pages that you're seeing unwanted suggestions. Could you please send the page structure of the webpage in question to our support team? Follow these steps:

    1. Open the website in question until you can see the field that you're referring to.
    2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.


    Attach the resulting JSON file to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/how-do-i-stop-1password-asking-to-autofill-or-save-passwords-after-logging-in/155170
    • Your forum username: chris-tx
    • A link to the affected webpage.
    • Please do not post the file here on the forum. 


    Do this for both of the websites that you mentioned. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave