Forum Discussion

prime's avatar
prime
Dedicated Contributor
6 months ago

Re: Request: Turn off username guessing in the apps [RESOLVED]

Ben funny, as I saw the notification for this, my mom called me and it ended up being the same issue. She made 2 new accounts in the last few days and couldn’t figure out why she couldn’t get into them. After troubleshooting, she saw it was the wrong email address.
1P_Dave please have the option to turn this off. I don’t need my mom having issues and being locked out of her accounts.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi @1pass32,

    I'm sorry for the trouble. Can you start by giving the below steps a try:

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
    2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open your browser and test if it is working properly.

    If this doesn't improve things, I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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I don't understand why I keep getting presented with a \"Sign in with...\" popup when I'm on a corporate Sharepoint / Office 365 browser app and I'm already signed in. See attached picture. The fact that my profile picture is visible behind the popup indicates that I am already signed in. Why does 1P think I still need to be signed in?
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1Password Version: 1Password for Windows 8.10.7 (81007011)
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I don't understand why I keep getting presented with a \"Sign in with...\" popup when I'm on a corporate Sharepoint / Office 365 browser app and I'm already signed in. See attached picture. The fact that my profile picture is visible behind the popup indicates that I am already signed in. Why does 1P think I still need to be signed in?
\n

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1Password Version: 1Password for Windows 8.10.7 (81007011)
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\nOS Version: Windows 10 Enterprise, version 22H2
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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1750925667970":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1750925667970","value":{"title":"Query Handler"},"localOverride":false},"ModerationData:moderation_data:28293":{"__typename":"ModerationData","id":"moderation_data:28293","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:28293":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:28293","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:28292/message:28293","revisionNum":1,"uid":28293,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:28292"},"conversation":{"__ref":"Conversation:conversation:28292"},"subject":"Re: how to stop popup for sign-in provider when already logged in?","moderationData":{"__ref":"ModerationData:moderation_data:28293"},"body":"

Hi @mzehner, that is certainly not how things are supposed to work. Could you share the exact URL of where this is happening with us?

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