Forum Discussion

Former Member

2 years ago

1Password Disappeared from my iMAC

I was screen sharing my iMac and noticed the 1Password APP was NOT in the DOCK (I have it there fixed). I looked in Applications, it's not there. There is still an extension in EDGE for Mac. I try an...

macos

8208042

New Contributor

3 months ago

All my saved passwords are gone. I can only recall my 1Password account credentials, but attempting to log in shows that the account no longer exists. Could you help me recover access to my 1Password account?

1P_Timothy

Community Manager

3 months ago

Hi 8208042, I can definitely understand that this situation might be a bit stressful. As my colleague noted, the best option is to email into support@1password.com with a description of the issue. We can't go into account specifics in the community. The support team will be able to follow up with next steps via email.

Let us know if we can help with anything else in the meantime!

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What should I do?","id":"message:154860","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:154860","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:19984"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:154860"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:154860"},"body@stripHtml({\"truncateLength\":200})":" This operation caused all my keys to be lost. How can I recover them? ","body@stringLength":"76","rawBody":"

This operation caused all my keys to be lost. How can I recover them?

","kudosSumWeight":0,"postTime":"2025-04-18T04:55:23.755-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:android","text":"android","time":"2025-01-27T11:33:28.326-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:feature request","text":"feature request","time":"2024-10-18T14:30:06.356-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:vault management","text":"vault management","time":"2025-02-27T15:27:45.300-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:154860_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":87},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:154860":{"__typename":"Conversation","id":"conversation:154860","solved":false,"topic":{"__ref":"ForumTopicMessage:message:154860"},"lastPostingActivityTime":"2025-04-24T13:50:32.645-07:00","lastPostTime":"2025-04-24T13:50:32.645-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:154860":{"__typename":"ModerationData","id":"moderation_data:154860","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:154860_1":{"__typename":"Revision","id":"revision:154860_1","lastEditTime":"2025-04-18T04:55:23.755-07:00"},"ForumReplyMessage:message:155079":{"__typename":"ForumReplyMessage","id":"message:155079","conversation":{"__ref":"Conversation:conversation:154860"},"author":{"__ref":"User:user:28"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:154860/message:155079","revisionNum":2,"uid":155079,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: I accidentally deleted my account today and now I need to recover it. What should I do?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:155079"},"parent":{"__ref":"ForumReplyMessage:message:154873"},"body":"

","body@stringLength":"750","rawBody":"

Hi , I can definitely understand that this situation might be a bit stressful. As my colleague noted, the best option is to email into support@1password.com with a description of the issue. We can't go into account specifics in the community. The support team will be able to follow up with next steps via email.

Let us know if we can help with anything else in the meantime!

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