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Forum Discussion
hpdettmar
1 month agoNew Contributor
I cannot acces my data anymore
after an update I cannot access my data anymore. 1password opens with facecheck and leads me to a page wirh the options to add my account or use a 14 day test version. I know my Password, but not th...
Tom
1 month agoBronze Expert
That sounds really unfortunate, do you have your emergency kit or recovery codes? https://support.1password.com/emergency-kit/ Otherwise I suggest contacting https://1password.com/contact-support to see if they can help recover from the existing backup on your device.
hpdettmar
30 days agoNew Contributor
Hi Tom,
I have a new situation after restarting my old mobil. 1password starts again and i can see all my records :-)
But i cannot find the option to create my emergency key. there ist an option "create backup", but where ist the backup stored and how to import it into my new mobil?
I can syncronize my data with icloud, but cannot finf a file in icloud drive.
I also find a option to sycn with my apple watch. Is it possible to sync everythige into iwatch and from there into my new mobil?
Thanks for another hint :-)hp