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New Contributor

3 years ago

I didn't affirmatively update, but along with or because of an update to Dropbox, I have problems

I'm running Mac Ventura on 2 Macs and Monterey on another. Dropbox just made some changes for the Macs with Ventura. I don't know if my 1 pw problem is related or if you forced an upgrade from 7 to 8 but I now have the 8.10.6 version AND 7 on my Macs. and I have a bouncing icon that has all the folders from dropbox displayed when I click on it.

Any idea what I should do next?

thanks

Tom O'Connell

1Password Version: 8.10.7
Extension Version: ???
OS Version: macOS 13.4
Browser:_ safari
Referrer: forum-search:https://1password.community/search?Search=Bouncing%20icon%20on%20Mac%20with%20new%20update

macos

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\n\n

Any idea what I should do next?

\n\n

thanks

\n\n

Tom O'Connell

\n\n

1Password Version: 8.10.7
\nExtension Version: ???
\nOS Version: macOS 13.4
\nBrowser:_ safari
\nReferrer: forum-search:https://1password.community/search?Search=Bouncing%20icon%20on%20Mac%20with%20new%20update

","body@stringLength":"710","rawBody":"

\n\n

Any idea what I should do next?

\n\n

thanks

\n\n

Tom O'Connell

\n\n

1Password Version: 8.10.7
\nExtension Version: ???
\nOS Version: macOS 13.4
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I didn't affirmatively update, but along with or because of an update to Dropbox, I have problems","moderationData":{"__ref":"ModerationData:moderation_data:24490"},"body":"

Hello SausalitoDog! 👋

\n\n

I'm sorry that you ran into trouble when upgrading to 1Password 8. 1Password 8 is a brand new app that you would have needed to install deliberately, there's no automatic update from 1Password 7 to 8.

\n\n

I recommend sending an email to support+forum@1Password.com so that our support team can help you get everything working again. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

\n\n

-Dave

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