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Forum Discussion
Former Member
3 years agoi set my 1 password to not lock for 300 minutes, but it auto locks every time i leave a window
I changed computers. In my old computer, it did not auto lock. I installed 1password in this new system and it auto locks immediately if i leave a tab or window, although it is set to not do that for...
ag_mike_d
1Password Team
2 years agoHello again jwclack52,
I'm sorry the delay in my response.
Sometimes we have to troubleshoot (guess and check) to try and resolve an issue. Please understand that troubleshooting is a process. I understand you are frustrated by the troubles you are experceiring with the auto-lock function, but we need to gather some additional information to help determine what might be happing with your device. The requested diagnostics report can help to provide these types of details.
If you could attach this report to an email message addressed to support+forum@1password.com, that would be most helpful.
As previously mentioned, could you also include:
* A link to this thread: https://1password.community/discussion/comment/674286/#Comment_674286
* Your forum username: jwclack52
Thanks for your patience and understanding.