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Former Member

3 years ago

I set up two factor authentication, but codes are not being received on my iPhone.

what authenticater app is being used for iPhone. i set up two factor authentication in one password, but i am not receiving the codes on my phone

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what authenticater app is being used for iPhone. i set up two factor authentication in one password, but i am not receiving the codes on my phone

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1Password Version: 8.8
\nExtension Version: Not Provided
\nOS Version: 12.5.1
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=I%20set%20up%20two%20factor%20authentication%2C%20but%20codes%20are%20not%20being%20received%20on%20my%20IOS%20device.

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what authenticater app is being used for iPhone. i set up two factor authentication in one password, but i am not receiving the codes on my phone

\n\n

1Password Version: 8.8
\nExtension Version: Not Provided
\nOS Version: 12.5.1
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\nReferrer: forum-search:I set up two factor authentication, but codes are not being received on my IOS device.

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1749225825976":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1749225825976","value":{"title":"Query 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I set up two factor authentication, but codes are not being received on my iPhone.","moderationData":{"__ref":"ModerationData:moderation_data:23759"},"body":"

Hello @mdvan! 👋

\n\n

I'm sorry to hear that you're having trouble with two-factor authentication on your iPhone. Is two-factor authentication turned on for your 1Password account or for another account? If it's the former then you would have been prompted to scan a QR code using an authenticator app, do you have such an authenticator app on your iPhone? It might be called one of the following:

\n\n

Microsoft Authenticator
Google Authenticator
Authy
DUO

\n\n

Please let me know if you see an authenticator app. If you do then open the authenticator app and see if you can find a one-time passcode for 1Password inside of the authenticator app. If you don't see an authenticator app on your iPhone then let me know and I'll send you next steps.

\n\n

I look forward to hearing from you. 🙂

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