Forum Discussion
I set up two factor authentication, but codes are not being received on my iPhone.
what authenticater app is being used for iPhone. i set up two factor authentication in one password, but i am not receiving the codes on my phone
1Password Version: 8.8
Extension Version: Not Provided
OS Version: 12.5.1
Browser:_ Not Provided
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1 Reply
- 1P_Dave
Moderator
Hello @mdvan! 👋
I'm sorry to hear that you're having trouble with two-factor authentication on your iPhone. Is two-factor authentication turned on for your 1Password account or for another account? If it's the former then you would have been prompted to scan a QR code using an authenticator app, do you have such an authenticator app on your iPhone? It might be called one of the following:
- Microsoft Authenticator
- Google Authenticator
- Authy
- DUO
Please let me know if you see an authenticator app. If you do then open the authenticator app and see if you can find a one-time passcode for 1Password inside of the authenticator app. If you don't see an authenticator app on your iPhone then let me know and I'll send you next steps.
I look forward to hearing from you. 🙂