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Former Member
3 years ago

I updated to 1Password 8 on my MacBook Air and 1Password always quits unexpectedly now.

I have an M1 MacBook Air (2020) running MacOS Ventura 13.0.1. 1Password offered to upgrade to 1Password 8 so I clicked on it. 1Password now always quits unexpectedly. I opens a box saying it quite unexpectedly and offers three buttons, Reopen, Report, and Ignore. I have clicked on each of the three buttons but 1Password will not open.

1Password Version: 8
Extension Version: Not Provided
OS Version: 13.0.1
Browser:_ Safari 16.1
Referrer: forum-search:https://1password.community/search?Search=I%20updated%20to%201Password%208%20on%20my%20MacBook%20Air%20and%201Password%20always%20quits%20unexpectedly%20now.

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I have an M1 MacBook Air (2020) running MacOS Ventura 13.0.1. 1Password offered to upgrade to 1Password 8 so I clicked on it. 1Password now always quits unexpectedly. I opens a box saying it quite unexpectedly and offers three buttons, Reopen, Report, and Ignore. I have clicked on each of the three buttons but 1Password will not open.

\n\n
\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: 13.0.1
\nBrowser:_ Safari 16.1
\nReferrer: forum-search:https://1password.community/search?Search=I%20updated%20to%201Password%208%20on%20my%20MacBook%20Air%20and%201Password%20always%20quits%20unexpectedly%20now.

","body@stringLength":"694","rawBody":"

I have an M1 MacBook Air (2020) running MacOS Ventura 13.0.1. 1Password offered to upgrade to 1Password 8 so I clicked on it. 1Password now always quits unexpectedly. I opens a box saying it quite unexpectedly and offers three buttons, Reopen, Report, and Ignore. I have clicked on each of the three buttons but 1Password will not open.

\n\n
\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: 13.0.1
\nBrowser:_ Safari 16.1
\nReferrer: forum-search:I updated to 1Password 8 on my MacBook Air and 1Password always quits unexpectedly now.

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I updated to 1Password 8 on my MacBook Air and 1Password always quits unexpectedly now.","moderationData":{"__ref":"ModerationData:moderation_data:84181"},"body":"

Hi @hang2,

\n\n

Thanks for reporting this and sharing your update, I'm glad to hear the download from 1Password.com had better results!

\n\n

If you have any questions in the future, you know where to find us. 😊

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I solved this by downloading from the website and installing. 1Password now works correctly.

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