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Former Member's avatar
Former Member
3 years ago

I upgraded to 1Password 8 on my Mac and it is not recognising my master password. 1Password 7 does

I upgraded to 1Password 8 on my mac this morning but when I tried to login it doesn't recognise my master password. The same password works fine to access 1Password 7 on the Mac, and on 1Password ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @TomRaftery! 👋

I'm sorry for the delay in responding. Do you see an error message specifically telling you that your account password is not recognized? Or do you see a more generic error message like "We weren't able to sign in to your account. Maybe there's a typo? Check your sign-in details and try again."?

If it's the latter then can you try the following alternate method to add your account:

  1. In your browser, sign in to your account on 1Password.com.
  2. Click your name in the top right and choose Get the Apps.
  3. Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
  4. Enter your 1Password account password and click Sign In.

If that doesn't work then are you using a VPN or proxy of any sort? If you are then can you tell me a little more about your networking/VPN configuration on your Mac?

-Dave