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Former Member's avatar
Former Member
3 years ago

I upgraded to 1Password 8 on my Mac and it is not recognising my master password. 1Password 7 does

I upgraded to 1Password 8 on my mac this morning but when I tried to login it doesn't recognise my master password. The same password works fine to access 1Password 7 on the Mac, and on 1Password ...
macos
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
3 years ago

Hi @TomRaftery:

Thanks for giving those steps a try and sorry to hear you're still experiencing issues. We're tracking this issue you're experiencing so I'd like to ask you to create a diagnostics report from your Mac to take a closer look of what's going on here:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!