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Former Member's avatar
Former Member
4 years ago

Incredibly slow load time on the Windows app

Hello. I'm using the Windows 10 desktop app (latest version) with a very small vault (under 20 items, no embedded files, etc.). Unfortunately it takes 60+ seconds to load which makes it essentially useless. This is a one year old laptop with an eight core CPU. I have to use the browser-based plugin, which is also slow, but not nearly as bad. Is there a way to diagnose what's really going on, or should I just uninstall and re-install it?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

windows

3 Replies

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @jasondunn, thanks for the update - and great news that that fixed the issue! Welcome to 1Password 8 🥳

  • Former Member's avatar
    Former Member
    4 years ago

    I just uninstalled v7 and installed v8, which fixed it. 🙃

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @jasondunn:

    This definitely isn't the experience we'd want you to have. Just to confirm, is this 1Password 7 for Windows, or 1Password 8 for Windows?

    In either case, I'd be happy to dig into what could be happening. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!