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Former Member's avatar
Former Member
4 years ago

How to handle auto-fill on a non-standard login form?

Hi,
Love your product BTW.

I'm having trouble with autofill on https://my.nib.com.au/login/memberNumber.

It asks for "Mobile Number of Email" first. I want to pre-fill my mobile number. They then present a Member Number field.
I then get a one-time SMS password to login.
I do have a password for my NIB account but they no longer use the typical username/password form.

I'd like to solve this problem using autofill in 1P8, presumably with custom fields. Even inspecting the page source and trying I've been unable to get it to work and would like to understand the general approach as I think these type of logins are becoming more common.

Thanks
Paul

1Password Version: Mac 8.7.0
Extension Version: Extension for Safari 2.3.3
OS Version: macOS 12.4
Referrer: forum-search:https://1password.community/search?Search=How%20to%20handle%20auto-fill%20on%20a%20non-standard%20login%20form%3F

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When attempting to install 1pass \"run as administrator\". I get the error message \"1Password was unable to complete installation and will roll back any changes\". But the application installs and I can login without issue. Below is the setup log. I have no antivirus installed for troubleshooting purposes.Is it safe to ignore the error? I wasn't sure if this was because it was a Server OS vs Desktop OS.

\n\n

[2022-02-15 17:29:58.070941 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:168: Starting installation to 1Password 7.9.828 from version 7.9.828
\n[2022-02-15 17:29:58.072294 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:475: Setup logs path set to : C:\\Users\\username\\AppData\\Local\\1Password\\logs\\setup
\n[2022-02-15 17:29:59.570109 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:237: Copying files to C:\\Users\\username\\AppData\\Local\\1Password\\update
\n[2022-02-15 17:29:59.571058 +00:00] INFO [opw_starter::transaction] opw-starter\\src\\transaction.rs:72: copying files to: C:\\Users\\username\\AppData\\Local\\1Password\\update\\7
\n[2022-02-15 17:30:00.189700 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:241: Renaming C:\\Users\\username\\AppData\\Local\\1Password\\app to C:\\Users\\username\\AppData\\Local\\1Password\\previous
\n[2022-02-15 17:30:00.189777 +00:00] INFO [opw_starter::transaction] opw-starter\\src\\transaction.rs:116: renaming C:\\Users\\username\\AppData\\Local\\1Password\\app to C:\\Users\\username\\AppData\\Local\\1Password\\previous
\n[2022-02-15 17:30:00.349694 +00:00] INFO [opw_starter::transaction] opw-starter\\src\\transaction.rs:159: renaming C:\\Users\\username\\AppData\\Local\\1Password\\app to C:\\Users\\username\\AppData\\Local\\1Password\\previous
\n[2022-02-15 17:30:00.350670 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:249: Renaming C:\\Users\\username\\AppData\\Local\\1Password\\update to C:\\Users\\username\\AppData\\Local\\1Password\\app
\n[2022-02-15 17:30:00.350722 +00:00] INFO [opw_starter::transaction] opw-starter\\src\\transaction.rs:159: renaming C:\\Users\\username\\AppData\\Local\\1Password\\update to C:\\Users\\username\\AppData\\Local\\1Password\\app
\n[2022-02-15 17:30:00.460497 +00:00] ERROR [opw_starter] opw-starter\\src\\main.rs:131: failed to move app files. Error: opw-base\\src\\error.rs:281 permission denied (error code 5: Access is denied.)
\n[2022-02-15 18:52:03.699160 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:326: starting C:\\Users\\username\\AppData\\Local\\1Password\\app\\7\\1Password.exe
\n[2022-02-15 18:52:03.790551 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:147: Installation completed successfully!

\n\n
\n\n

1Password Version: 7.9.828
\nExtension Version: Not Provided
\nOS Version: Windows Server 2022 DataCenter

","body@stringLength":"2768","rawBody":"

When attempting to install 1pass \"run as administrator\". I get the error message \"1Password was unable to complete installation and will roll back any changes\". But the application installs and I can login without issue. Below is the setup log. I have no antivirus installed for troubleshooting purposes.Is it safe to ignore the error? I wasn't sure if this was because it was a Server OS vs Desktop OS.

\n\n

[2022-02-15 17:29:58.070941 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:168: Starting installation to 1Password 7.9.828 from version 7.9.828
\n[2022-02-15 17:29:58.072294 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:475: Setup logs path set to : C:\\Users\\username\\AppData\\Local\\1Password\\logs\\setup
\n[2022-02-15 17:29:59.570109 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:237: Copying files to C:\\Users\\username\\AppData\\Local\\1Password\\update
\n[2022-02-15 17:29:59.571058 +00:00] INFO [opw_starter::transaction] opw-starter\\src\\transaction.rs:72: copying files to: C:\\Users\\username\\AppData\\Local\\1Password\\update\\7
\n[2022-02-15 17:30:00.189700 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:241: Renaming C:\\Users\\username\\AppData\\Local\\1Password\\app to C:\\Users\\username\\AppData\\Local\\1Password\\previous
\n[2022-02-15 17:30:00.189777 +00:00] INFO [opw_starter::transaction] opw-starter\\src\\transaction.rs:116: renaming C:\\Users\\username\\AppData\\Local\\1Password\\app to C:\\Users\\username\\AppData\\Local\\1Password\\previous
\n[2022-02-15 17:30:00.349694 +00:00] INFO [opw_starter::transaction] opw-starter\\src\\transaction.rs:159: renaming C:\\Users\\username\\AppData\\Local\\1Password\\app to C:\\Users\\username\\AppData\\Local\\1Password\\previous
\n[2022-02-15 17:30:00.350670 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:249: Renaming C:\\Users\\username\\AppData\\Local\\1Password\\update to C:\\Users\\username\\AppData\\Local\\1Password\\app
\n[2022-02-15 17:30:00.350722 +00:00] INFO [opw_starter::transaction] opw-starter\\src\\transaction.rs:159: renaming C:\\Users\\username\\AppData\\Local\\1Password\\update to C:\\Users\\username\\AppData\\Local\\1Password\\app
\n[2022-02-15 17:30:00.460497 +00:00] ERROR [opw_starter] opw-starter\\src\\main.rs:131: failed to move app files. Error: opw-base\\src\\error.rs:281 permission denied (error code 5: Access is denied.)
\n[2022-02-15 18:52:03.699160 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:326: starting C:\\Users\\username\\AppData\\Local\\1Password\\app\\7\\1Password.exe
\n[2022-02-15 18:52:03.790551 +00:00] INFO [opw_starter] opw-starter\\src\\main.rs:147: Installation completed successfully!

\n\n
\n\n

1Password Version: 7.9.828
\nExtension Version: Not Provided
\nOS Version: Windows Server 2022 DataCenter

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Install on 2022 Windows Server","moderationData":{"__ref":"ModerationData:moderation_data:135187"},"body":"

Hi @alex11585, thanks for this question. 'm happy to help with your inquiry. 👋

\n\n

This is a bit puzzling - it almost looks like there might have been a previous instance of 1Password installed on this device. Does that make any sense, given your knowledge of the device?

\n\n

Ultimately, we of course judge by results. So if the app is working, great! But to provide a little background information: the permission denied error is something that is typically caused by either:

\n\n
    \n
  1. An antivirus, antimalware, or endpoint protection app that doesn't allow 1Password to install,
    2. \n
  2. Prohibitive permission settings on the directory in question (less common, given where the app installs), or
    3. \n
  3. In some cases the operating system itself will block changes to certain directories when there's an important update + restart cycle that needs to happen.
    4. \n
\n\n

If you'd like us to investigate further to be sure, feel free to send our team a message at support+windows@1Password.com, and we can help verify over that channel whether your installation is looking good, or whether there are any more subtle issues that might need to be addressed. We're here for you!

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