Forum Discussion

Former Member's avatar
Former Member
3 years ago

iOS 17.1.1 install issue

So I have been an on/off user of 1pass over the years and I am familiar with install and setup. Today I opted to trial the latest version and have it setup on macOS just fine but cannot install to my...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @auroraguy! 👋

I'm sorry that you're not able to add your account to the 1Password for iOS app. Our developers are currently investigating an issue with signing in on the iPhone and iPad however the issue is currently limited to folks with MFA logins such as Okta or DUO.

Can you confirm that you don't have any accounts that use any of those methods? Are you using an individual or family account?

as soon as I complete the info and hit DONE

Do you see a "Sign In" button that you can tap after entering your information instead of tapping "Done"? Let me know and I can help further.

-Dave