iOS Extension Reporting Incorrect Password (CAPS Lock is not on)

Got it now; thanks. You should've received the reply from BitBot now as well (though you don't need to post the support ID as I was able to find it). Also, for what it's worth, we received the diagnostic report, but I see you also mentioned sending a video. We did not receive a video.

Ben

ref: KCA-96328-412

1P_Ben, I am trying, it looks fine on my side...

[screenshot removed]

@djw_djw

I'm not seeing any messages in our inbox from the email address you have registered here. Could you please check your outbox and make sure the email was sent?

Ben

Hi 1P_Ben [#KCA-96328-412] I also have a video of my screen

@obriem, @LadyBugFixer,

Thank you for the update. Glad to hear it is working now.

Ben

Hi @djw_djw

Please make sure you're running at least v7.9.2 of 1Password and iOS 15.1. If you're still having difficulties with the latest versions we'd like to review a diagnostic report from your device. Instructions for creating the report can be found here:

https://support.1password.com/diagnostics/?ios

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/617378/#Comment_617378
• Your forum username: djw_djw

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben

Thanks for fixing the issue so quickly. It’s working now.

Joshua_ag, It is work now. Thank you for the quick fix.

I am experiencing the same issue. Repetedly asking to submit my password then just nothing

AWass @LadyBugFixer @obriem

Thanks so much for letting us know of this issue. Our developers have looked into and have put a fix, so it should be solved now. Close the extension (tapping Done), open it up, and try again.

If you are still having trouble let us know.