Forum Discussion

StephenHeaps's avatar
StephenHeaps
New Contributor
6 months ago

iOS Password Extension Modal is Empty

Recently when opening 1Password from the quick-type bar (auto-fill grey bar above keyboard) when entering a password or email the 1Password modal will open as blank.

This happens in both Safari and Brave iOS/iPadOS:

Personally I've found that using the key button to open works for me, but results seem to vary with others experiencing the bug.

 

ios

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Hello StephenHeaps​! 👋

    I'm sorry that you're running into an issue where AutoFill isn't working when you tap on the suggestion above the keyboard on your iPadOS device. This is a known issue that we've received a couple of other reports for and our developers are currently investigating. 

    To help with our investigation, I'd like to ask you to create a diagnostics report from your iOS device:

    Send a diagnostics report (iOS)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/ios-password-extension-modal-is-empty/154370
    • Your forum username: StephenHeaps


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    #36197

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        5 months ago

        Thank you for posting the Support ID! One of my colleagues will send you another reply via email soon, please continue the conversation there. 

        -Dave