Recently when opening 1Password from the quick-type bar (auto-fill grey bar above keyboard) when entering a password or email the 1Password modal will open as blank.
This happens in both Safari and Brave iOS/iPadOS:
Personally I've found that using the key button to open works for me, but results seem to vary with others experiencing the bug.
ModeratorHello StephenHeaps​! 👋
I'm sorry that you're running into an issue where AutoFill isn't working when you tap on the suggestion above the keyboard on your iPadOS device. This is a known issue that we've received a couple of other reports for and our developers are currently investigating.
To help with our investigation, I'd like to ask you to create a diagnostics report from your iOS device:
Send a diagnostics report (iOS)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
#36197
Hey, thanks!
The Support Ticket ID is: PZV-17842-345
ModeratorThank you for posting the Support ID! One of my colleagues will send you another reply via email soon, please continue the conversation there.
-Dave
Recently when opening 1Password from the quick-type bar (auto-fill grey bar above keyboard) when entering a password or email the 1Password modal will open as blank.
This happens in both Safari and Brave iOS/iPadOS:
Personally I've found that using the key button to open works for me, but results seem to vary with others experiencing the bug.
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Recently when opening 1Password from the quick-type bar (auto-fill grey bar above keyboard) when entering a password or email the 1Password modal will open as blank.
This happens in both Safari and Brave iOS/iPadOS:
Personally I've found that using the key button to open works for me, but results seem to vary with others experiencing the bug.
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iOS Password Extension Modal is Empty","moderationData":{"__ref":"ModerationData:moderation_data:155920"},"body":"
Hello StephenHeaps​! 👋
\nI'm sorry that you're running into an issue where AutoFill isn't working when you tap on the suggestion above the keyboard on your iPadOS device. This is a known issue that we've received a couple of other reports for and our developers are currently investigating.
\nTo help with our investigation, I'd like to ask you to create a diagnostics report from your iOS device:
Send a diagnostics report (iOS)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
\n#36197
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The Support Ticket ID is: PZV-17842-345
Thank you for posting the Support ID! One of my colleagues will send you another reply via email soon, please continue the conversation there.
\n-Dave
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