Forum Discussion

StephenHeaps's avatar
StephenHeaps
New Contributor
9 months ago

iOS Password Extension Modal is Empty

Recently when opening 1Password from the quick-type bar (auto-fill grey bar above keyboard) when entering a password or email the 1Password modal will open as blank.

This happens in both Safari and Brave iOS/iPadOS:

Personally I've found that using the key button to open works for me, but results seem to vary with others experiencing the bug.

 

ios

6 Replies

  • StephenHeaps's avatar
    StephenHeaps
    New Contributor
    1 month ago

    Is there any update this? iPhone and iPad UX is in a pretty bugged state, I have to restart the app that opened the 1Password modal to fix it.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      1 month ago

      StephenHeaps​ 

      Thank you for following up. The issue is still open in our developer's backlog and I don't have an update to share yet. 

      One customer reported that the following resolved the issue for them: 

      1. Fully quit Safari and the 1Password for iOS app: Close an app on your iPhone or iPod touch
      2. Go to iOS Settings > AutoFill & Passwords, turn off the "AutoFill Passwords and Passkeys" option.
      3. Restart iOS.
      4. Re-enable "AutoFill Passwords and Passkeys" and turn on 1Password in the list.
      5. Open and unlock 1Password for iOS.
      6. Open Safari to test again.


      If that doesn't resolve the issue then the tapping on the key icon from above the keyboard, instead of the login suggestion itself, is still the best workaround. Alternatively, if you're using Safari, you can use 1Password for Safari to fill and save your logins instead: Get to know 1Password for Safari on your iPhone or iPad

      -Dave

      Issue=FS-439

      • StephenHeaps's avatar
        StephenHeaps
        New Contributor
        1 month ago

        Thanks, that didn't work for me unfortunately but I'll go back to just using the key icon.
        I suppose this might be a system bug, affecting all password managers?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    9 months ago

    Hello StephenHeaps​! 👋

    I'm sorry that you're running into an issue where AutoFill isn't working when you tap on the suggestion above the keyboard on your iPadOS device. This is a known issue that we've received a couple of other reports for and our developers are currently investigating. 

    To help with our investigation, I'd like to ask you to create a diagnostics report from your iOS device:

    Send a diagnostics report (iOS)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/ios-password-extension-modal-is-empty/154370
    • Your forum username: StephenHeaps


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    #36197

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        8 months ago

        Thank you for posting the Support ID! One of my colleagues will send you another reply via email soon, please continue the conversation there. 

        -Dave