iOS safari and 1Password crashes

Thorendor

Thank you for posting the Support ID, I've located your ticket and moved it to the right team. One of my colleagues will send you a reply as soon as possible.

Since we have a communications channel open via email, I'm closing this thread.

-Dave

ref: KFK-51186-442

CIC-53691-236

Thorendor

Thanks for the reply. So that our team can investigate this further, please send an email to support+forum@1Password.com using the email address that's associated with one of your 1Password accounts.

After emailing in, you'll receive a reply from BitBot, with a Support ID that looks something like [#ABC-12345-678]. Post that here and I'll make sure that the email gets to the right team.

-Dave

If it helps with figuring out the issue, I noticed the crashes occurring since my work switched to 1Password for password management. I now have two accounts, along with my personal account that I’ve had for years,

searching on 1Password does turn up any results.

Thorendor

I'm sorry that the steps didn't work. It sounds like something is blocking 1Password's ability to call the Mail app on your iPhone so that you can send us the diagnostics report. We might need to circle back to the diagnostics report to fully understand the issue but, for now, I'd like you to check if there's a crash report that you can send us to take a look at:

1. Open the Settings app.
2. Select Privacy & Security > Analytics & Improvements > Analytics Data.
3. Find a file with 1Password in the title. If there are multiple then send the most recent.

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144578/ios-safari-and-1password-crashes
• Your forum username: Thorendor
• Please do not post your file to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

I’ve already tried all of that. I receive mail at multiple accounts. Please stop trying to make me jump through hoops and send the alternative method.

Thorendor

I'm sorry that the diagnostics report isn't working. Can you double-check the following:

1. Open the Settings app.
2. Scroll down and tap on Mail.
3. Tap on Accounts.
4. Tap on one of your email accounts.
5. Make sure that "Mail" is turned on.
6. Open the Mail app and verify that you can receive new emails.

Then restart your iPhone and try to generate a diagnostics report again using the instructions here: https://1password.community/discussion/comment/705819/#Comment_705819

If that still doesn't work then let me know and I'll send you steps for a different method to get more information about the crashes that you're seeing so that our team can investigate this further.

-Dave

Did you ever get your E-mail issue fix?

(sorry for the typos in the previous post; was doing it from my phone). To confirm: I am not able to generate the reports because the diagnostics erroneously assume I don't have a default email app — see my previous posts