Forum Discussion

Former Member's avatar
Former Member
4 years ago

Ipad & Mac not synching

Noticed that my 1password vaults password totals are different.

Mac 1032 passwords
Ipad 1025 passwords
Iphone 1025 passwords

If a new password is added to one it adds to all.
But there is a 7 password difference.

How would you locate the missing / non-synching (7) passwords?

Thanks.

Version 8.9.6 on iPhone / iPad
Version 8.9.4 on Mac

1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: Mac Monterey 12.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=synching%20between%20Mac%20an%20ipad

ios
macos

3 Replies

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    @dbh11

    That's good to hear. In this case, we'll need a diagnostics report from 1Password itself, which you can generate by following the instructions shown in the link above. It'll produce a .1pdiagnostics file, which you should email to us so that we can look into it. :)

  • Former Member's avatar
    Former Member
    4 years ago

    Ran diagnostic report by pressing “D” on restart of Mac.
    No issues found to report.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi again @dbh11

    As a first measure, make sure that all devices have been restarted, and that both 1Password and your devices' operating systems are up to date.

    If you're still having trouble, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    ⚠️ Do not post your diagnostics report here.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)

    — Grey