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Forum Discussion
Solved
iPhone deauthorized for no reason
Hi,
My IPhone was not stolen or anything, and it was up to date, and I have accessed 1Password on it before. Just now I tried to open the 1Password app and it said my device was deauthorized. I don’t know why as I did not deauthorize it. I signed in again and it had my email address already filled in. I still needed my secret key, pw and 2fa.
Once signed in I got an email saying I was using a new device, but I am not. Any reason why this happened?
Thank you Dave! My iPhone was having other issues so I did a factory reset and everything is working really well now. If it happens again I will definitely run the diagnostics. I appreciate the help!
3 Replies
Thank you Dave! My iPhone was having other issues so I did a factory reset and everything is working really well now. If it happens again I will definitely run the diagnostics. I appreciate the help!
- 1P_Dave
Moderator
Hello Nightowl! 👋
I'm sorry that you received an unexpected message when using 1Password for iOS. So that the team can look into this further, I'd like to ask you to create a diagnostics report from your iOS device:
Send a diagnostics report (iOS)
Attach the diagnostics to an email message addressed to support@1password.com
Make sure to use the email address associated with your 1Password account. With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/iphone-deauthorized-for-no-reason/155592
- Your forum username: Nightowl
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
