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blah1pblah's avatar
blah1pblah
New Contributor
6 months ago
Solved

Is my VPN being blocked?

Hi all, All my traffic goes out through a VPN. As of yesterday, I seem to be unable to authenticate to 1Password. On the Mac App I see a crossed out red cloud. If I use my mobile phone as a hot-spot...
ios
macos
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    Hello blah1pblah! 👋

    I'm sorry that you're seeing an offline message in 1Password when using your VPN. As a first step, make sure that your VPN is allowing all of the following connections that 1Password needs to operate: 


    If you're using 1Password for work then check with your IT team to see if they're blocked certain connections from VPNs or other sources. 

    Let me know how that goes. 

    -Dave

blah1pblah's avatar
blah1pblah
New Contributor
6 months ago

This here is in case someone has the same problem as me, it could simply be because I had changed my email address and the app was expecting me to log in again to validate the change. I realised I had to do so on the phone so maybe that was the problem on the mac? If it was, it was not clear. The phone shoves a login prompt as you open the app with an explanation as to why you have to log back in to the app.