Forum Discussion

Newbie2018's avatar
Newbie2018
Frequent Contributor
4 years ago

Is this message legit?

When I opened the 1P app on my Mac today, the attached window popped up. Since I already have the app open, what am I being asked to sign in to? Just want to make sure this is legit before I click...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello Newbie2018! 👋

I'm sorry to hear that you're seeing an unexpected 1Password window appear on your Mac. Can you tell me if you already have a 1Password account? If you do then is it possible that you still have an older standalone "Primary" vault on your Mac? You can check for a Primary vault on your Mac by doing the following:

  1. Open and unlock 1Password for Mac.
  2. Click on the Vaults option in the menu bar at the top of your screen.
  3. Click on Switch to Vault.
  4. Do you see a Primary vault listed?

I look forward to hearing from you. 😊