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Forum Discussion
Issues saving and signing in with passkeys on the Mac
Hi,
With 1Password having added Passkeys I decided to see if they are useful. I now have several accounts that have passkeys.
Several times over the past couple of days I have been in a situatio...
1P_Dave
Moderator
ModeratorHello AgingKeeper and jeo4long! 👋
I'm sorry that you're both running into issues when saving passkeys in 1Password. So that I can determine whether you're running into a known issue can you tell me the following:
- Which browser(s) are you using?
- Are the websites that you're saving passkeys for listed on https://passkeys.directory/? Can you share some examples of the websites that you're run into trouble with?
In addition when I have generated passkeys I am finding that the 1Password stores it in its own login item and not with the credentials I used to use for the site. I may be wrong but I am not sure it even asks if I want to upddate an existing login.
1Password in the browser will ask you if you'd like to update your existing login item with the passkey or save a new login item:
Are you not seeing this prompt when saving a passkey in your browser on your Mac? You can find our guide on how to save a passkey here: Save and sign in with passkeys in your browser
-Dave
Dave,
Sorry to say I did not document what is happening precisely, but I am happy to do so. To answer your questions:
- Browser(s): I am using a two browsers Safari & Orion RC. I am not certain if one or both of them had these issues.
- I believe I only have 9 passkeys. Of these I beleive I was using one or more of Gmail, Intuit (TurboTax & Quickbooks), Discourse over the time frame when I noticed the issues I posted about.
- Regarding the prompt, I do not recall seeing the prompt but that doesn't mean it did not appear. 1Password prompts appear often enough when I do not need them so that I have become somewhat desensitized to them. Not a complaint just the nature of the beast. An example of this is my pharmacy at my grocery store. After I have logged into the grocery store I need to enter a fixed passcode to access the pharmacy. When I enter the passcode 1Password asks me if I want to update an existing item or enter a new item. Unfortunately I have no idea how this would work and am "afraid" to "Update Existing" because I do not want the four digit passcode to replace my strong password. Not figuring out what to do contributes to the desensitizing. Perhaps just me, perhaps not.
I am happy to test this a bit more rigorously. Need to think about how to test the Passkey creation process and how to do this effectively with multiple browsers (especially Orion RC which is not offically not supported).
Cheers!
- 1P_Dave
Thank you for those details. Since (as you mentioned) Orion isn't a supported browser, I suggest that we focus on Safari for now and make sure that everything is working properly there first.
Can you try to reproduce a circumstance where 1Password isn't suggesting or saving a passkey in Safari and then, so that I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-and-passkeys---what-is-going-on/154015/replies/154073
- Your forum username: AgingKeeper
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!An example of this is my pharmacy at my grocery store. After I have logged into the grocery store I need to enter a fixed passcode to access the pharmacy. When I enter the passcode 1Password asks me if I want to update an existing item or enter a new item. Unfortunately I have no idea how this would work and am "afraid" to "Update Existing" because I do not want the four digit passcode to replace my strong password.
It sounds like 1Password's filling brain might need to be updated to better handle the passcode. Once you open a ticket via email for the passkey issue using the steps above, the team can request some data about the grocery store page over email and file an issue with our development team.
-Dave
Hi 1P_Dave ,
Haven't been able to repeatably produce some of my issues using Safari for a website that is also on the Passkeys directory.
I mentioned Intuit in my OP (not in the directory apparently). The attached photo shows the issue I ran into trying to login to Intuit's site when I selected the button to Use Passkey. I anticipated having 1Password provide the passkey directly from my Mac. The UI that you can see in the image did not provide me the ability to use the passkey from my Mac. I ended up selecting the Cancel button, selecting the option to Use Password and then when 1Password provided me a list of logins I used the login that had the passkey icon associated with it (sorry did not take screenshot of this screen).
Of course I have no idea what is happening under the hood in this scenario:
- Which party is providing the UI asking for the password? Is it Apple, &/or Intuit &/or 1Password?
- When I selected what I beleived to be the passkey from my list of Intuit logins I assume that 1Password actually passed my passkey to Intui and that Intuit accepted it. Of course it could also have passed my username, password and 2FA code & I would not know it.
I am fairly certain that I can reproduce this for you as requested if it is helpful. I didn't want to clutter up this process because Intuit is not on the Passkeys directory.
I also am having a similar but different issue with Apple. I want to create a passkey that 1Password stores for Apple. Unfortunately Apple has me use my fingerprint to login and I can find no way to work around that yet. I will ping Apple support to have them help me.
Cheers,
Chip
Hi Dave, I have better luck with my mac laptop. My problem mostly trying to use the passkey with my mobile devices and tablets. I have an iPhone, iPad and Android phones and tablets. My general questions is how do you force the browser or device to use passkey stored in 1password? For browser, a lot of time (even though 1password is installed), when a website asked for passkey (for example, google login), then it gives me message to use "phone" instead of using the 1password.
- 1P_Dave
Thank you for the reply. You'll want to make sure that you've set 1Password as the passkey provider for autofill on both your iOS and Android devices:
- Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad
- Use 1Password to save logins and sign in to apps and websites on your Android device
Once you've followed those steps on all of your devices, let me know if you still see an issue. If you do then please tell me what you see on your screen when you try to sign in to your Google account using a passkey and tell me which browser and device you see the issue on.-Dave
