Forum Discussion

rkworden's avatar
rkworden
New Contributor
8 months ago

Issues with opening and search in the 1Password app

No way to talk to anyone who actually works for 1Password anymore? Just the user group for support? No live people who actually work for the company? I was on their "support" page for Mac and all I got were mostly Windows answers.

I search for a number and it says "no results" and yet there it is in my bank account number.

I launch the application on my computer 1) It doesn't launch to the foreground and 2) there's no window.

Ever since v.7 this product has been going down hill. Has the support done the same?

1Password Version: 8.10.58.28
Extension Version: Not Provided
OS Version: Mac 14.7.1
Browser: Safari

macos

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    8 months ago

    Hello rkworden! 👋

    I'm sorry that you're running into issues with 1Password. There are several 1Password employees here on the forum (including me!) but if you do need direct support you can find it here: Contact 1Password Customer Support

    The chatbot can create a ticket for you if it's unable to answer your questions.

    I search for a number and it says "no results" and yet there it is in my bank account number.

    Are you searching using the field at the top of the 1Password for Mac desktop app? This field here:

    Or are you searching in a different location?

    I launch the application on my computer 1) It doesn't launch to the foreground and 2) there's no window.

    If you restart your Mac and then launch 1Password for Mac from your /Applications folder, does the app open up? If it doesn't then do you see 1Password's icon in the menu bar at the top of your screen:

    I look forward to hearing from you.

    -Dave