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smhex's avatar
smhex
Occasional Contributor
2 years ago

Items in shared vault not available

Hi, I am using the latest version of 1Password for Mac for families. We have a shared vault to easily exchange secrets amongst each other. Recently I noticed, that if someone adds items to this shared vault I cannot see them on my Mac 1P app. On my iPhone the items are available as soon as they were added. Strangely I can see them in my Safari 1P extension on my Mac when I use the search bar to look for them but not in the normal app. After restarting my Mac those items become available...

What can I do? Adding items to my private vault is working fine, there are no obvious connectivity issues...

1Password Version: 8.10.8
Extension Version: 2.12.0
OS Version: 13.4.1
Browser: Safari

macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    smhex

    Thank you for posting the Support ID. The ticket made it to the right team and one of my colleagues will send you a reply as soon as possible. To prevent having the same conversation in two places at once I'm closing this thread.

    -Dave

    ref: RVN-17548-276

  • smhex's avatar
    smhex
    Occasional Contributor
    2 years ago

    Done - the support ID is [#RVN-17548-276]

    Regards
    smhex

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    smhex

    Thank you for reporting back. It sounds like something is going wrong with how item changes are being communicated to, or detected by, the 1Password app on your Mac. If you can reproduce the issue again then I'd like to ask you to create a diagnostics report from your Mac so that we can investigate further:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • smhex's avatar
    smhex
    Occasional Contributor
    2 years ago

    Thanks Dave, I am back home again and I did the test like you suggested. The test item was not seen until I locked/unlocked 1Password. No issues for the same item on my iPhone. That's a good workaround for now. Is there an explanation for this behavior?

    Regards

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    smhex

    Sounds good, we'll be here to help when you're back. Safe travels! 🙂

    -Dave

  • smhex's avatar
    smhex
    Occasional Contributor
    2 years ago

    Hello Dave,

    I am traveling the next days and will come back with my test results later this week.

    Thank you for your support!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello smhex! 👋

    I'm sorry that you're not seeing certain shared items when using 1Password for Mac until after you restart your Mac. Can you tell me how you're locating the items in question? Are you manually scrolling through an item list? Or are you searching for the item using the search box?

    Can you try this troubleshooting test:

    1. Have someone share an item with you.
    2. Confirm that you don't see the item in 1Password for Mac.
    3. Right-click on the 1Password menubar icon and click Lock.
    4. Unlock 1Password.

    Do you see the item now?

    -Dave