Forum Discussion

Vasileios's avatar
Vasileios
New Member
3 hours ago

Lock Application

Dear Community, I can not unlock my application. Forgot the password or after update of latest IOS can not be unlocked and I have no emergency or security kit. Please assist to unlock

1password.com

2 Replies

Replies have been turned off for this discussion
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 hours ago

    Hello Vasileios​! 👋

    I'm sorry to hear you're experiencing issues with accessing the 1Password app on your iPhone. At 1Password, we value your privacy and security. Because of that, your 1Password account password and Secret Key are tools used to decrypt your information and are only stored on your device. They are never transmitted to us and we cannot unlock 1Password for you. 

    Do you have any devices that are still signed in at the moment? If you do, you can locate your sign in information there. Search for a 1Password Account item in your vault. You might be able to see your account password there. If that doesn't work then try the steps in this article: 


    I see that you've opened a support ticket with our team and one of my colleagues will reach out to you soon via email, please continue the conversation there. To prevent duplication of efforts, I'll close this community thread. 

    -Dave