Forum Discussion

Andrew42's avatar
Andrew42
Super Contributor
2 years ago

Log-In Issues

I have had this problem for a while now. I unlock 1P in the browser and one of two things happen:
1. It unlocks and then relocks about 30 seconds later during which time it may be trying to log me in somewhere. For example, it enters my user name, moves to the passowrd field and locks.
2. I enter my 1P password and the browser simply does not unlock.

If I enter 1P via my desktop I do not have this problem.

I am on the nightly version although I update manually about twice per week.

I have Windows 10 on an HP 6560b laptop.

I have not tried uninstalling and reinstalling the extension.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

browser extension

3 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Thank you for the information Andrew42. If the issue is intermittent, let's check the diagnostics report first for any errors and start an email ticket for troubleshooting. If the problem arises in the future, you can send us the console log via email.

    Let me know if you have any questions.

    -Evon

  • Andrew42's avatar
    Andrew42
    Super Contributor
    2 years ago

    I will do as you say. However, there is one aspect of the Console Log creation that I do not understand. As a part of the Edge instructions "Save a console log" I am asked to click on the console tab and then reproduce the problem. I cannot do that at will as the problem does not occur every time I use the browser. How do I satisfy the requirements of the console log in such circumstances?

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello Andrew42. Thank you for writing in. I'm sorry about the issue you're running into with 1Password.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/146013/
    • Your forum username: Andrew42
    • A diagnostics report and console log:
    • First, please recreate the issue you're experiencing.
    • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
    • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
    • Attach both files to your email.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon