Login & Autofill Issues: Wrong Credentials Suggested and Cluttered Dropdown

Hi juanie32​,

I'm sorry 1Password is causing so much trouble for you! I completely understand your frustration – when a password manager doesn't behave as expected, it can definitely slow things down. I want to assure you that we're here to help get this sorted out for you.

I appreciate you sharing what you've already done to troubleshoot this. Based on what you've described, it sounds like we're dealing with two common but solvable issues: duplicate login items and overly broad URL matching.

Incorrect credentials for specific sites

This issue often happens when an "Update" action creates a new Login item instead of updating the original one. You then end up with two or more items for the same site and 1Password might be suggesting the old one first. If you go into the 1Password desktop application and search for "Reddit," are there more entries there than you expect?

If so, click on each one to view its details. The key is to find the correct, most recent one to keep. The easiest way to do this is to check the Last edited field at the bottom of the item's details. The one with the most recent Last edited date is the one you want to keep and you can archive the rest.

Cluttered and inaccurate inline dropdown menu

This often happens when 1Password finds other Login items in your vault that have a "website" field that could match the current page. For example, you might have a login for a third-party service that uses Google for authentication, and you saved google.com as the URL instead of the service's specific URL.

Could you check the Login items for those sites showing up when you're logging into Gmail to see what url they're associated with? That will let us know if this is the issue or if it's something else.

I appreciate you sticking with us and we'll do our best to get your 1Password experience where it should be.