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Former Member's avatar
Former Member
3 years ago

Login Link Opens Second Login List Window

After I navigate to one of my logins, and click on the website login link, it opens another Login list window instead to the desired website. After navigating to the desired login again, the website link works correctly. It's aggravating to have to do it twice every time. Any ideas?

1Password Version: 7.9.6
Extension Version: 4.7.5.90
OS Version: 12.5
Browser:_ Firefox
Referrer: forum-search:Login Link Opens Second Login List Window

macos
  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Excellent, I'm glad to hear it, @Jacketfan.

    You know where to find us in case you have any questions, enjoy 1Password 8! 🎉

  • Former Member's avatar
    Former Member
    3 years ago

    Everything seems to be working fine with the new version 8. I like the new features too. Thanks for your help.

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    You're very welcome, @Jacketfan! Let us know how it goes. 😊

  • Former Member's avatar
    Former Member
    3 years ago

    I'm at 7.9.6, and when I check for updates, it says I am up to date. After checking, I see that 8 is out there, so I'll give it a shot. Thanks!

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @Jacketfan:

    Thanks for the additional screenshots. This is something that we're aware of with 1Password 7, but haven't seen an issue like this with 1Password 8. If you give 1Password 8 a try, does that improve your state of play?

    1Password 8 for Mac

    Jack

    ref: apple-4317

  • Former Member's avatar
    Former Member
    3 years ago

    When I click on the website link in the original window, it goes away, and another opens over to the right side of the screen. When I click on the website link in the new window, it works as expected.

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @Jacketfan,

    Sorry to hear about this, it certainly doesn't sound like expected behaviour. To confirm, this happens when you click the website in your login item? If possible, would you be able to share a screenshot of what you're seeing?

    This will help me better understand the situation so we can find a solution! Please be careful not to include any private information.

    Looking forward to your reply. 🙂