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Anonymous's avatar
Anonymous
3 years ago

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I tried to openn 1Pass....... and got password failed. How do I log in or fix this? how can I log in the Password app on my Mac? 1Password Version: 8.10.4 Extension Version: Not Provided ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @jimpres! 👋

I'm sorry to hear you're experiencing issues with unlocking 1Password. I know how important it is to be able to access your 1Password data, and our team is here to help you get up and running again as soon as possible.

Can you tell me if you're able to log in to your 1Password account on 1Password.com (in the browser, not the app)? What specific error message do you receive when you enter your account password into the Mac app?

-Dave