Forum Discussion

Former Member

4 years ago

Keyboard shortcuts conflict with other apps

I've been testing the macOS beta app for a few months now and I'm loving it. Recently I've found an issue that is related to the desktop app although I can not exactly pinpoint what is causing the is...

betas

1P_Dave

Moderator

3 years ago

Hello @jimpres! 👋

I'm sorry to hear you're experiencing issues with unlocking 1Password. I know how important it is to be able to access your 1Password data, and our team is here to help you get up and running again as soon as possible.

Can you tell me if you're able to log in to your 1Password account on 1Password.com (in the browser, not the app)? What specific error message do you receive when you enter your account password into the Mac app?

-Dave

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I tried to openn 1Pass....... and got password failed. How do I log in or fix this?
\nhow can I log in the Password app on my Mac?

\n\n

1Password Version: 8.10.4
\nExtension Version: Not Provided
\nOS Version: 13.3.1
\nBrowser:_ safari
\nReferrer: forum-search:can't login to the Password app

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I tried to openn 1Pass....... and got password failed. How do I log in or fix this?
\nhow can I log in the Password app on my Mac?

\n\n

1Password Version: 8.10.4
\nExtension Version: Not Provided
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\nReferrer: forum-search:https://1password.community/search?Search=can't%20login%20to%20the%20Password%20app

"},"Conversation:conversation:120497":{"__typename":"Conversation","id":"conversation:120497","solved":false,"topic":{"__ref":"ForumTopicMessage:message:120497"},"lastPostingActivityTime":"2023-05-03T04:34:34.000-07:00","lastPostTime":"2023-05-03T04:34:34.000-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:120497":{"__typename":"ModerationData","id":"moderation_data:120497","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:120497_1":{"__typename":"Revision","id":"revision:120497_1","lastEditTime":"2023-04-29T12:28:46.000-07:00"},"ForumReplyMessage:message:120499":{"__typename":"ForumReplyMessage","id":"message:120499","conversation":{"__ref":"Conversation:conversation:120497"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:120497/message:120499","revisionNum":1,"uid":120499,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: login","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:120499"},"parent":{"__ref":"ForumTopicMessage:message:120497"},"body":"

Hello @jimpres! 👋

\n\n

-Dave

","body@stringLength":"562","rawBody":"

Hello @jimpres! 👋

\n\n

-Dave

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