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Former Member's avatar
Former Member
5 years ago

Lost Fingerprint Control

I have been running 1Password on my iPad and iPhone for many years using fingerprint without any problems. Suddenly my I pad is asking for my master password which I have forgot due to using fingerpr...
ios
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
5 years ago

Hi @phw26:

I'm sorry you're running into trouble with Touch ID and your password to unlock 1Password. Once Touch ID has expired on a device, there's no way to use it again without using your password to unlock 1Password on that device. If you unlock 1Password on your iPhone, do you have a Login item named "1Password account"? This item may contain your account password.

For more specifics on what steps you can take, this guide has more details: If you forgot your 1Password account password or you can't unlock the app

Let me know if you're able to locate the entry containing your account password, and I'll be able to help you further!

Jack