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MRubenzahl's avatar
MRubenzahl
New Contributor
5 years ago

Mac app refuses to accept password but works on web

Paid user w family account. I have my Emergency Kit but not sure if I have the right password. I can log in to my.1password.com using my email address, secret key, and password. But when I use the...
macos
Former Member's avatar
Former Member
5 years ago

MRubenzahl:

If you are sure that there is nothing in your Primary vault that you need, you can remove it:

  1. With 1Password for Mac open, from the menu bar choose Vault > Switch to Vault > Primary.
  2. Choose Vault > Delete Vault.

Please let us know how it goes!