Forum Discussion

derekwade's avatar
derekwade
New Contributor
10 months ago

macOS 1password 8 window location & size changes to default... continually!

Why can't the window remember its location on screen and stop going back to the default center of the screen location. It's a crap shoot as to where it is depending on how I open/unlock the applicati...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
10 months ago

derekwade

If a monitor is plugged and unplugged 1Password defaults to the center position to ensure it is not off the screen. Can you clarify if you're using an external monitor and plugging and unplugging? If so, this is expected behavior. If not, then I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

  1. Open 1Password.
  2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
  3. Select Advanced.
  4. Select Send Diagnostics.
  5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!