Forum Discussion

kezdev's avatar
kezdev
New Contributor
3 months ago

MacOS Application w/ Google Titan

I’ve added two Google Titan Security Keys (FIDO2 USB-C + NFC) to my 1Password account through the web, where they work fine. However, on the Mac app, after entering my password I get the message: ...
macos
passkeys
Forst's avatar
Forst
New Contributor
4 days ago

Hi folks,

I believe I got the same problem, albeit with a different security key vendor/model.

macOS 26.2 (25C56)
MacBook Pro 16" M1 (2021)
1Password for Mac 8.11.22 (81122027)
Yubikey 5C NFC, firmware 5.7.1

To add some context to this, so far I've had a single 1Password account at 1password.com. I'm trying to migrate my data to 1password.eu. So I registered a new account on the .eu instance and added two security keys through the web interface. When I try to add this account in the macOS app, I get the aforementioned issue with the missing native hardware key 2FA prompt.

Tried fully quitting and restarting 1Password (through the menu bar icon), as well as rebooting the computer itself, made no difference.

Already created a support ticket UIK-94715-286 with attached diagnostics report. Hope this helps :) This thread and my username are referenced there too.

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    3 hours ago

    Hi Forst​,

    Thank you for sharing those details, as well as your Support ID! I see that a member of the team has replied to your email, so I'd recommend continuing the conversation there moving forward to keep things organized.