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JonasKrausch's avatar
JonasKrausch
New Contributor
27 days ago
Solved

macOS Tahoe - TouchID not working

Hey there,

i'm running the macOS Tahoe Beta Build 3 (25A5306g) and encountered a unexpected behaviour:

TouchID seems to not work at all. I get the following errors

App: 

Browser-Plugin (Chrome): 

I already tested all three branches (Production, Beta, Nightly) and also completely uninstalled 1Password and started from scratch.

The Checkbox to enable/disable TouchID in the settings does not do anything.

PS: Before I realized that TouchID isn't working, I had my Apple-Watch enabled for Auth-Requests on my Mac. Normally - as soon as you unlock/add a 1P-Account, a Pop-Up for authorization comes up to do some sort of adding a Key to Keychain for future unlocking via TouchID/AppleWatch. This Pop-Up came up for about 0.1 second and the Apple-Watch vibrated. But nothing else happened. (I can share a Screen-Recording of this)

It's quite annoying to enter passwords for both accounts every time after locking my Mac. Even if issues like these are kind of inevitable when trying an early stage Beta OS :D

Best regards,

Jonas

  • Hi Trevor,

    actually - I was not really able to reproduce this behaviour.

    I used my Macbook at home once and suddenly everything started working again. Now it also works in the office. I would summarize the fix as: "Remove all devices / docking stations and try-again"

    fyi, when i'm in the office, i'm connected to a Sonnettech-Docking which just provides a 2k-Display, Power and Ethernet.

    -Jonas

5 Replies

  • Hi Trevor,

    actually - I was not really able to reproduce this behaviour.

    I used my Macbook at home once and suddenly everything started working again. Now it also works in the office. I would summarize the fix as: "Remove all devices / docking stations and try-again"

    fyi, when i'm in the office, i'm connected to a Sonnettech-Docking which just provides a 2k-Display, Power and Ethernet.

    -Jonas

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager

      Hi JonasKrausch,

      Thanks for providing that update! Just out of curiosity, did things start working again while you were still running Beta 3 of Tahoe or had you already updated to Beta 4? Just curious if that might have been part of the fix!

      • JonasKrausch's avatar
        JonasKrausch
        New Contributor

        I was still running Beta 3.

        I'm now on Beta 4 and everything still works as expected.

  • Hi JonasKrausch​,

    Thank you for providing those details, as well as testing both the beta and nightly branches. To help us further look into why the issue may be occurring, I'd like to ask you to create a diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/macos-tahoe---touchid-not-working/159175
    • Your forum username: JonasKrausch


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

    - Trevor

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Tahoe - TouchID not working","id":"message:159175","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:159175","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:10849"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:159175"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:159175"},"body":"

Hey there,

i'm running the macOS Tahoe Beta Build 3 (25A5306g) and encountered a unexpected behaviour:

TouchID seems to not work at all. I get the following errors

App: 

Browser-Plugin (Chrome): 

I already tested all three branches (Production, Beta, Nightly) and also completely uninstalled 1Password and started from scratch.

The Checkbox to enable/disable TouchID in the settings does not do anything.

PS: Before I realized that TouchID isn't working, I had my Apple-Watch enabled for Auth-Requests on my Mac. Normally - as soon as you unlock/add a 1P-Account, a Pop-Up for authorization comes up to do some sort of adding a Key to Keychain for future unlocking via TouchID/AppleWatch. This Pop-Up came up for about 0.1 second and the Apple-Watch vibrated. But nothing else happened. (I can share a Screen-Recording of this)

It's quite annoying to enter passwords for both accounts every time after locking my Mac. Even if issues like these are kind of inevitable when trying an early stage Beta OS :D

Best regards,

Jonas

","body@stringLength":"1858","rawBody":"

Hey there,

i'm running the macOS Tahoe Beta Build 3 (25A5306g) and encountered a unexpected behaviour:

TouchID seems to not work at all. I get the following errors

App: 

Browser-Plugin (Chrome): 

I already tested all three branches (Production, Beta, Nightly) and also completely uninstalled 1Password and started from scratch.

The Checkbox to enable/disable TouchID in the settings does not do anything.

PS: Before I realized that TouchID isn't working, I had my Apple-Watch enabled for Auth-Requests on my Mac. Normally - as soon as you unlock/add a 1P-Account, a Pop-Up for authorization comes up to do some sort of adding a Key to Keychain for future unlocking via TouchID/AppleWatch. This Pop-Up came up for about 0.1 second and the Apple-Watch vibrated. But nothing else happened. (I can share a Screen-Recording of this)

It's quite annoying to enter passwords for both accounts every time after locking my Mac. Even if issues like these are kind of inevitable when trying an early stage Beta OS :D

Best regards,

Jonas

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macOS Tahoe - TouchID not working","moderationData":{"__ref":"ModerationData:moderation_data:159812"},"body":"

Hi Trevor,

actually - I was not really able to reproduce this behaviour.

I used my Macbook at home once and suddenly everything started working again. Now it also works in the office. I would summarize the fix as: \"Remove all devices / docking stations and try-again\"

fyi, when i'm in the office, i'm connected to a Sonnettech-Docking which just provides a 2k-Display, Power and Ethernet.

-Jonas

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Hi JonasKrausch,

Thanks for providing that update! Just out of curiosity, did things start working again while you were still running Beta 3 of Tahoe or had you already updated to Beta 4? Just curious if that might have been part of the fix!

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I was still running Beta 3.

I'm now on Beta 4 and everything still works as expected.

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Hi JonasKrausch​,

\n

Thank you for providing those details, as well as testing both the beta and nightly branches. To help us further look into why the issue may be occurring, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

\n

- Trevor

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