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Forum Discussion
macOS Touch ID No Longer Working: "That Didn't Work"
Hello,
I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password.
When I open the desktop application, I'm prompted for my Touch ID but then I get the error "That didn't work. Check your password and try again."
I've tried the following:
* Shutdown my computer, turn it back on again to verify that Touch ID works
* Withing macOS Settings: Turn off all Touch ID settings, remove fingerprint, add fingerprint, turn on all settings
* Within 1Password Settings: Turn off Touch ID and turn it back on
I've even tried https://support.1password.com/uninstall-1password/, reinstalling, and following the steps above, but I get the same error.
1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Firefox
43 Replies
- 1P_Tommy
Moderator
Thanks so much.
ref: DTS-38975-398
Thanks for the follow-up!
I've submitted the email and have gotten the response:
Your support ticket ID is DTS-38975-398
- 1P_Tommy
Please submit a diagnostic report for the team. Here's how:
- Open 1Password.
- Press Command and Comma (Control and Comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
aaronmorgan A link to this thread:
https://1password.community/discussion/147141/macos-touch-id-no-longer-working-that-didnt-work#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
